Orders, Shipping & Returns
Find out where your order is, how long it will take, return process etc.
How do I track my order?
You can track your MIOME order using the tracking feature (box #1) on the help desk homepage here. Or you can find the tracking link in your shipping confirmation email. After your order ships, you’ll receive an email that includes:. Click the link t
Tracking says order is delivered, but I can't find it...
If tracking says “delivered” but you don’t have the package:
How do I return the product & get a refund?
At Miome, we believe in the power of our products to make a significant difference in your life. To ensure you can try our formulations with the same level of confidence, we have designed an unrivaled 8-Week Satisfaction Program. Our formulations use
How long till I receive my order?
We process orders within 1 business day via our warehouse and they are then shipped via USPS, UPS, Fedex or DHL - depending on which carrier offers the best times for your address. Shipping speed typically is 3-5 business days throughout continental
Can I change my mailing address after ordering?
Yes — sometimes. If you need to update your shipping address, please contact our Customer Support team as soon as possible, and we’ll do our best to help as long as your order hasn’t been processed yet. Please note: we fulfill orders very quickly on
What happens if my package is lost or damaged?
If your package is lost or arrives damaged, please reach out to us right away. We know how frustrating that can be - and we’ll jump in quickly, work directly with the carrier, and do everything we can to get it resolved as smoothly as possible so you