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Tracking says order is delivered, but I can't find it...Updated a month ago

If tracking says “delivered” but you don’t have the package:

  • Check around your delivery location (mailroom, concierge, neighbors, safe drop spots)
  • Contact the final-mile carrier for delivery details, e.g. USPS, Fedex etc.
  • Check the mailing address in your order confirmation email is correct
  • Message our support team so we can help with next steps
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